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Customer Experience Monitoring
Customer experience monitoring simulates the customer experience and conducts regular business processes the same way customers do.  This measurement captures the performance and availability of applications, systems and different connection types.

Don’t risk your reputation by letting users and customers find your bugs before you do!

Without monitoring and measuring the customer experience of business services, business cannot measure or manage the service levels provided to end users.  Measurement and monitoring must occur at the business application level, because internal network and system monitoring tools may not capture this kind of service problem.  

If a system failure occurs and the business is unaware of a bottleneck or error, both customer satisfaction and company reputation are at risk.  The solution is early detection and resolution of critical problems to minimize the impact on customers. 

Tescom’s End-to-End Managed Service

Tescom has provided real-time outsourced customer experience monitoring services since 2001 for hundreds of different business processes including those for telecommunications, 3G wireless systems, email services, online and mobile applications, website and Software as a Service (SaaS) providers.

This includes monitoring the customer experience of websites, systems and applications in terms of performance and availability across cable, ADSL, satellite, wireless, VPNs, dial-up and mobile connections. 

Tescom provides a fully managed service. With dashboard highlights for senior executives, business and project managers, as well as detailed reports and findings for IT and network staff to troubleshoot, Tescom provides customers with:

  • Visibility of service degradation
  • Customer support cost reduction
  • Improved understanding of the customer impact
  • Proactive detection of service degradation that minimise any impact to customers
  • Visibility of service degradation not identified by other network and element monitoring
  • Protection of the client brand and customer (revenue) base

We provide the benefits of customer experience monitoring without the burden of managing new technologies and service management issues.  Contact Tescom today to find out how end-to-end monitoring can help you better please your customers!